Management system
STEP 1
Preliminary consulting
STEP 2
evaluation
STEP 3
Follow-up consulting
STEP 4
Inspection/Reward
Social service quality evaluation
- Improving service quality through assessing service providers
Evaluation indicator management
- Developing evaluation indicator
* ‘25~’27 developing evauation indicator
- Developing new service indicator
Evaluation operation
- Systematic operation of evaluation
* Regional social service investment project providers : 4,936 organizations
- Strengthening the expertise and homogeneity of evaluators
Quality management
- Operating an annual quality management program for new or non-evaluated organizations
- Follow-up consulting after evaluation(subpar organization)
Pilot project on social service quality certification
- Facilitating voluntary quality management by advancing quality through assessing social service providers, as 2023
Certification operation
- Expanding the target and scope of quality certification
* (‘22) 15 organizations
-> (‘23) 30 organizations - Educating evaluators and strengthening their capability
Certification management
- Tailored preliminary consulting
* Over 30 organizations
- Follow-up management of existing certified organizations(15)
Certification system advancement
- Advancing certification criteria and indicator
- Performance analysis of quality certification
- Developing a quality certification manual
Social welfare facility evaluation
- Improving operation efficiency and service quality through assessing social welfare facilities, as 2023
Evaluation operation
- Systematic operation of evaluation
* 7 types of 1,884 social welfare facilities were assessed
- Strengthening the expertise and homogeneity of evaluators
Indicator development
- Advancing the indicator for performance-based evaluation
* Organizing an indicator development committee, collecting opinions from agencies
Quality management
- Tailored consulting service before and after assessment
* Preliminary consulting 5 types, 195 organizations
* Tailored consulting 6 types, 108 organizations
* Capability enhancing education 6 types, 715 organizations
* Follow-up inspection 1 type 24 organizations